Track Your Order
From design to delivery, follow every step. Stay informed, stay confident — we keep everything transparent.
Track Your Custom Orders
Enter your order ID or email address to check the status
Fetching your orders from CreatePins Order System…
Frequently Asked Questions
Your order is updated whenever it reaches a new production milestone including artwork approval, manufacturing, quality inspection, packaging, and shipping.
Yes. You can follow every production stage before shipping, including mold making, color filling, polishing, inspection, and packaging.
For Expedited Shipping: Tracking numbers normally become active within 24–72 hours after the courier collects your package. For Standard Shipping: Tracking updates appear after customs clearance. Delivery usually takes 3-5 days after tracking updates.
Most custom enamel pin orders are completed in approximately 10–15 business days after artwork approval.
Please verify that your Order ID is entered correctly (it is case-sensitive). If you still can’t locate your order, please search using your contact email address instead.
Occasional customs or carrier delays can happen. If tracking hasn’t changed for several business days, our team will be happy to investigate.
If your order has not yet shipped, we can usually update your shipping address. Contact us as soon as possible.
Reply to any email from your CreatePins representative or contact us through the tracking page using your Order ID.
If your order includes downloadable documents, they will appear in your order details. You can also request another copy here.
How to Use Our Tracking System
Learn how to check your order status, understand each production stage, find your courier tracking number, and know exactly what to expect from artwork approval to delivery.
- ✓Find your order using your Order ID or email address.
- ✓Understand every production status and timeline.
- ✓Track your shipment after your package leaves our factory.
- ✓Know exactly when to expect your next update.
Enamel Pin Production Workflow
Typical lead time shown — final schedule depends on order size & options
Detailed Production Stages
| Production Stage | Factory‑tone Explanation (for clients) | Timeline |
|---|---|---|
1. Artwork & Digital Proof Final vector; confirm size, Pantone, plating & backing. | We convert your artwork into production-ready vector files and issue a concise proof. All critical parameters (exact size, Pantone matches, metal finish, and backing) are locked at this point. Revisions after tooling incur additional tooling time and cost. | 1–2 days |
2. Die / Mold Making CNC tool made to the approved proof. | We produce the CNC die that defines raised and recessed areas. Dies are precision‑checked and stored for reorders. Tooling is a one-time setup cost and is only released once you approve the final mock. | 1–3 days |
3. Die Striking / Stamping & Cutting Stamp blanks, then cut to shape. | Metal sheets are stamped with the die and trimmed to profile. We maintain tight tolerances to ensure consistent edge finish and alignment for subsequent plating and enamel work. | 1–2 days |
4. Surface Preparation & Polishing Polish raised areas; prep for plating. | Parts are tumbled and hand-polished where required to remove burs and prepare the surface for plating. This step prevents plating defects and improves final luster. | 1–2 days |
5. Plating Electroplating to chosen finish. | We plate with the selected finish (gold, silver, black nickel, antique, etc.). Plating baths are monitored for thickness and color consistency; multiple passes may be used for specialty finishes. | 2–4 days |
6. Enamel Filling (Soft or Hard) Color fills and layer‑by‑layer cure. | Enamel is manually or semi-automatically dispensed into recessed areas. For multi-color artwork we sequence fills to avoid contamination. Hard enamel requires additional grinding and polishing to achieve a flush surface. | 2–5 days |
7. Baking / Curing & Coating Stabilize enamel; optional epoxy coat. | Enamel is heat-cured to harden; optional epoxy or protective coatings are applied for additional durability. Each coating is inspected for bubbles and visual defects. | 1–2 days |
8. Attachment Fittings Solder or press on clutches, pins. | Backings (butterfly clutch, rubber clutch, magnets, etc.) are installed and secured. We verify centering and rotational alignment so pins sit correctly on garments. | 0.5–1 day |
9. Quality Control Inspection: color, plating, fit, finish. | Each batch passes a 3-point inspection: visual color match vs proof, plating uniformity, and mechanical attachment strength. Defective units are reworked or rejected per agreed tolerance levels. | 0.5–1 days |
10. Packaging & Dispatch Pack per spec; prepare shipping docs. | Final packaging (polybag, backing card, boxes) and labeling are applied. We generate packing lists and handle export documentation if required. Orders are staged for shipment with carrier labeling. | 0.5–2 days |