Customer Complaint & Resolution Center
At CreatePins, we take quality, transparency, and customer satisfaction seriously. This page allows you to submit a formal complaint, track resolution progress, and communicate directly with our after‑sales team.
When Should You Submit a Complaint?
Please use this form if your order involves:
- Product quality issues
- Shipping or delivery problems
- Payment or invoice discrepancies
- Intellectual Property or copyright concerns
- Any unresolved issue after contacting sales support
Important Notes & Policies
- Complaints should be submitted within 7 days of delivery.
- Photos/videos are required for all quality‑related claims.
- Slight color variation due to screen display or approved samples is not considered a defect.
- CreatePins reserves the right to determine responsibility based on production records and approved artwork.
For full details, please review our Production Expectations.