Customer Complaint & Resolution Center
At CreatePins, we take quality, transparency, and customer satisfaction seriously. This page allows you to submit a formal complaint, track resolution progress, and communicate directly with our after‑sales team.
When Should You Submit a Complaint?
Please use this form if your order involves:
- Product quality issues
- Shipping or delivery problems
- Payment or invoice discrepancies
- Intellectual Property or copyright concerns
- Any unresolved issue after contacting sales support
Important Notes & Policies
- Submit complaints within 7 days of delivery.
- Photos/videos required for all quality claims.
- Slight color variation from screens or approved samples is not a defect.
- CreatePins may determine responsibility using production records and approved artwork.
For full details, please review our Production Expectations.