How to Order Enamel Pins from CreatePins: A Beginner’s Step-by-Step Guide

1 Submit a Quote Request

Start by submitting a request through our custom quote form:
👉 CreatePins Online Quote Form

Choose the product you want (enamel pins, keychains, or other custom merch), and the system will load a detailed order form.

You’ll typically provide: pin size, quantity, plating color, attachment type, packaging preference, and your artwork or design idea. This information allows our team to prepare an accurate quotation quickly.

📧 Alternatively, send us an inquiry directly via email with below detailed information:

📧 Send Inquiry via Email

Click the button to open your default email app with the professional template above. Just fill in your details and send.

2 Confirm Your Email

After submitting the form, you will receive a confirmation email. Please reply with a short message like: “Got it”. This quick reply helps your email provider recognize our email address as safe so our future messages don’t go to spam. This step is especially important for first-time customers.

3 Receive Your Quote

Our team will review your request and respond with a detailed quotation, or a request for additional information if needed. This ensures you receive an accurate price based on your exact specifications.⏱ Typical response time: within 12 hours.

4 Approve the Quote & Receive Your Mockup

Once you approve the quote and confirm the order, the next step is creating a digital mockup (production proof). The process usually works like this:

• Simple Designs / Vector Files (AI, PSD, PDF): Quote Approval → Order Confirmation → Mockup Creation
• Complex Artwork (Photos, Sketches, Ideas): Down Payment → Artwork Preparation → Mockup Creation

Refund Protection: You can request a full refund anytime before mold production begins if you are not satisfied with the mockup. This ensures your order remains completely risk-free during the design stage.

5 Production Begins

Once the mockup is approved and the down payment is received, production begins. The first major step is creating the metal mold used to stamp the pin design.
👉 The Complete Production Journey

⚠️ Important note: Once the mold is created: design changes are no longer possible and full refunds cannot be issued. This is because the mold is a custom metal tool manufactured specifically for your design, and it cannot be reused for other orders.

6 Track Your Order in Real Time

After the order is placed, you can monitor your production status through our order tracking system:
👉 Order Tracking Page

You can log in using your Order ID (usually invoice number starting with RY) or the email address used to communicate with our team. You can also learn more about production stages here: Real‑time Updates Explained. This system provides full transparency into the manufacturing timeline.

7 Production Completion & Shipment Approval

Once production is finished, our team will send you photos of the completed pins. At this stage you will:

• Approve the finished product photos
• Pay the remaining balance
• Confirm the shipping address

Once these steps are completed, your order will be shipped immediately.

8 International Shipping Requirements

To avoid delays, please ensure the shipping information includes: recipient’s full name, company name (if applicable), phone number, full street address with postal code, city and state/province.

Important notes: PO Boxes are not accepted. EU shipments require IOSS or VAT numbers.

9 Shipment Tracking

Once your package ships, the tracking number will appear in our order tracking system. Sometimes tracking may take 1–2 days to update because the package is first transferred to our shipping agent, or some shipments are handed directly to airline cargo services — tracking updates may only appear after arrival at the destination airport. Rest assured our team can monitor the shipment internally throughout the entire delivery process.

10 Download Your Commercial Invoice

If you need a commercial invoice for customs or accounting, you can generate one here:
👉 Commercial Invoice Generator

Simply enter your order ID and recipient information — the system will generate the document instantly.

11 Report Any Quality Issues

If you notice any issues with your order, please contact us within 7 business days after receiving the package. You can submit a support case here: Customer Complaint Page. Our support team will review the case and provide assistance. You can also review our policies: production tolerances, quality standards, and issue resolution procedures.

12 Share Your Experience & Reorder

We always appreciate feedback from our customers. After receiving your pins, you can leave a review, share photos, and tell us about your experience. Past customers may also receive exclusive discounts on future orders.

Placing another order is simple:

• For new designs: Custom Quote Form
• For reordering the same design: Reorder System

You can also contact your account manager directly to repeat previous orders quickly.